Terms and Conditions

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 High-quality photos, HEX codes, and a clear vision are required. If you are unable to provide this information, your order will be cancelled. I will not freestyle designs; instead, please be very specific about what you want in your design to make this process go smoothly and quickly. ICCE VISUALS will not chase clients for missing information. Please have your photos, content, and vision ready before making a purchase.

All payments are made through Square Invoice (fees apply), PayPal (fees apply), Zelle or Cash app. Payments must be made in full to begin services.

Terms for Payment:

1. Payment Schedule:

• Projects will commence only after the payment has been received and all content worksheets have been completed.

2. Late Fees:

• If the payment is not made within the 72-hour window, a late fee of $25 will be applied to the total invoice amount.

3. Invoice Cancellation and Price Increase:

• If the payment is not received within 7 days of the invoice date, the invoice will be cancelled.

• Upon reissuing the invoice, there will be a price increase of 20% due to the delay.

4. Rush Fees:

• If a project or item is requested within 3 days of the due date, rush fees will apply. 

5. Ghosting Fee:

• If there is no communication for 14 days following the invoice issuance, a ghosting fee of $100 will be applied.

All turnaround times will be listed with project. 

• Rush Services are available but limited to certain products.

• All turnaround times are subject to change during sales, holidays, an high volume times.

 1. After your consultation you will receive a contract that must be signed before any work can begin. Failure to do so will result in order delays.

2. Proofs will be sent via email within the listed turnaround time. 

3.Review proofs and check for any errors, misspelled words, or missing information. Any changes you would like made to the design should be provided during this step.

ICCE VISUALS allows 3 FREE revisions, any additional revisions will result in an additional fee.

4. After the revisions process (or if no changes are needed), the final files of your designs will be sent via email. Once final files are sent no more edits will be made to your designs.

• ICCE VISUALS offers 3 FREE revisions after that an additional fee will be applied.

• Drafts are considered property of ICCE VISUALS and must not be posted or used in any way. Posting or sharing will result in order cancellation.

• Once designs are approved, no changes will be made.

• Be sure to check for any spelling errors, missing information, etc. before approving the designs.

• Canva Pro may be required to access some elements

• Digital downloads can NOT be edited, use Canva, Photoshop, or other software to add your own text

• These are digital products NO physical product will be shipped

• ICCE VISUALS does NOT offer refunds, exchanges, or cancellations on digital items

• If you have any questions, please contact ICCE VISUALS BEFORE purchasing.

• These files are for personal use only. It is not allowed to be shared, transferred or otherwise distributed for purchased and/or altered versions.

• All communication is to be done via email. Text message should only be used for urgent communication but not to be used as a way to do business on a day to day. 

• If an order is placed and the client "disappears" after 14 days of no communication your order will be cancelled and no refund will be sent. In order to restart your service a $100 fee will be charged and processing time will restart. (Rush option will no longer be available)

• ICCE VISUALS has the right to cancel, refund, or refuse service to any client that is disrespectful or continues to rush the design process.

• ICCE VISUALS does not provide refunds for ANY services.

• Payments are nonrefundable.

• Ghosting (disappearing), posting drafts, and failure to send the required information will result in order cancellation without refund.

To ensure smooth project progress and respect for both the client’s and ICCE PRO’s time, the following Meeting Policy applies to all consultations, scheduled appointments, and project-related check-ins.

• Each client receives one free 30-minute consultation for their project.
• Clients who have booked services receive:
  • One complimentary project start-up meeting
  • One mid-project update meeting
  • One final review/closing meeting

Any additional meetings beyond these complimentary sessions must be scheduled and paid for.

• Additional meetings must be booked through ICCE PRO’s appointment scheduling system or coordinated via email.
• Additional meetings are billed at $40 per hour.
• Once a meeting date and time is agreed upon, it may be held via:
  • Phone call
  • Zoom
  • Microsoft Teams
• Meeting links must be sent to the client by ICCE PRO, or the client may send their own meeting request.
• Sending a calendar invitation is strongly recommended, as it:
  • Helps guarantee the meeting is confirmed
  • Ensures both parties receive reminders
  • Prevents missed or forgotten appointments

To maintain fairness and project consistency:

• If a client cannot attend a scheduled meeting, they must notify ICCE PRO at least 24 hours in advance.
• In emergency situations, clients may notify ICCE PRO 2–4 hours before the meeting without penalty.

• If a meeting is missed without required notice, the client will still be responsible for:
  • The full meeting fee, or
  • Having that fee deducted from their project balance or retainer (if applicable).
• If a meeting is missed with proper notice, any pre-paid fee or credit may be applied to the next rescheduled meeting.

• If a client misses a meeting with no communication, there is:
  • No refund,
  • No credit applied, and
  • The project will be immediately paused until the missed meeting fee is paid.

• For clients on a retainer package, missed meeting fees will be deducted directly from the monthly retainer or project budget.

• If outstanding meeting fees are not paid promptly, ICCE PRO reserves the right to pause all work until the account is brought back into good standing.
• Delays caused by missed meetings are not ICCE PRO’s responsibility and may affect project timelines.

 ICCE VISUALS operates by a "No disturb" clause, during the design process

it is important for the client to understand that ICCE VISUALS works best in a non disturbance atmosphere. You will receive your first preview within the turnaround time listed. Failure to adhere to this clause will result in order cancellation and no refund will be sent. All Policies and Terms & Conditions are subject to change at any time.

To ensure projects are started and completed on time, the following applies:

• Clients must be prepared to provide all required materials, information, and content needed for their project.
• If a client needs extended time to gather required items, this must be communicated to ICCE PRO immediately so timelines can be adjusted.
• Failure to provide necessary information will result in delays in service.
• ICCE PRO reserves the right to adjust due dates based on delays caused by waiting on the client, as ICCE PRO has obligations to other projects and clients.
• ICCE PRO will make up to two (2) follow-up attempts requesting outstanding items.
  • If no communication or materials are received after these follow-ups, the project will be placed on hold until the client responds.
• There are no refunds for delays caused by the client not providing information, content, access, or materials needed to begin or continue the project.

To maintain high-quality service, clear communication, and consistent project progress, all clients working with ICCE PRO under a retainer agreement must follow the policies outlined below. These terms ensure smooth operations and protect both the client and ICCE PRO.

Clients may select one of the following retainer payment methods:

• Monthly retainer fees must be paid using a card on file.
• The payment date will be mutually agreed upon with the client.
• If a card declines, the client will incur:
  • $25 late fee, and
  • An additional $25 late fee every 3 days the payment remains overdue.

• Quarterly retainers must be paid in full by the due date listed in the agreement.
• Failure to pay on time follows the same late fee schedule listed above.

To keep all projects on track, the following applies:

• If any retainer payment remains unpaid for 15 days,
  all services and the contract will be canceled.
• To reinstate services, the client must pay:
  • 20% reinstatement fee based on the total project amount due, and
  • The outstanding monthly retainer fee if work has already started .

ICCE PRO reserves the right to pause all work immediately once an account becomes delinquent.

If a client chooses to cancel or introduce changes to their retainer agreement:

• A written cancellation request must be provided at least 20 days before the next billing due date.
• Failure to provide 20 days’ notice will result in a $25 late notification fee.
• A $100 cancellation fee is required for all cancellations.
• All outstanding balances must be paid before the cancellation becomes effective.

To maintain good standing with ICCE PRO:

• Follow all payment deadlines.
• Maintain an active payment method (if on monthly auto-pay),
• Communicate any billing issues promptly.
• Abide by all terms in this policy and the service agreement.

Failure to follow these terms may result in service delays, additional fees, or termination of the contract.